A monthly bill will arrive around the 1st of each month and must be paid by 10:00 a.m. on the first business day following the 15th to avoid penalty charges.
The penalty on gas is 10% of the charge, and all remaining services have a 5% penalty.
Delinquent notices are mailed after the 15th. Landlords will receive duplicate notices of delinquency. Payment must be received by 10:00 a.m. on the 23rd (or first business day after) of the month to avoid termination of services. In the event of an emergency, a payment agreement can be written. All agreements must be signed at City Hall on or before the 22nd of each month. The full policy can be found at the bottom of this page.
Reconnection of Services
The first time an account goes to disconnect, a hang tag giving notice that the amount past due must be paid by 10:00 a.m. the following morning will be delivered.
Subsequent disconnects are charged as follows
*First reconnect - $10
*Second reconnect within 24 months - $35
*Third reconnect within 24 months - $50
*Fourth reconnect and all subsequent reconnects within a 24 month period - $75
Landlords will be notified of all disconnects
Utility Level-Pay Plan
May is sign-up month. The levelized amount is determined by averaging the customer's last 12 months' utility bills. The months to be averaged are: January through May of the current year and June through December of the prior year. The level pay amount is valid for 11 months and every May the account is balanced and re-averaged for the next plan year. Details and sign-up forms are available at City Hall.
Also for your convenience, complete the Electronic Billing Application to have your utility bill emailed to you. Return the completed form to the City Clerk's Office. The form can also be mailed to P.O. Box 312 or placed in one of the payment drop boxes. The Electronic Billing Application is available by clicking the link below.